Help Centre

You'll receive an order confirmation email as soon as you check out. Once our team has packed your order in store, you'll get a second email with your tracking number.

Check your spam or promotions folder first. If it isn't there, contact us with the name and email address used at checkout and we'll look it up for you.

Please contact us as soon as possible with your order number. We'll do our best to help before your order has been packed.

We accept major credit cards, Shop Pay, Apple Pay and Google Pay. All prices are in Canadian dollars.

Yes. Standard shipping is free within Canada on orders over $149.99, after discounts and before taxes. Free shipping doesn't apply to Express shipping or oversized items, and a surcharge may apply to exceptionally remote addresses.

Canada (Canada Post / UPS): Standard $25.99 flat rate on orders up to $149.99, free over $149.99. Express $39.99.

USA: USPS Standard $49.99 CAD, USPS Express $79.99 CAD.

International: calculated at checkout based on your destination and the size and weight of your order.

Canada: Standard 3–9 business days, Express 2–5 business days. USA: USPS Standard 4–8 business days. USPS Express and international delivery times are calculated at checkout.

We ship across Canada, to the USA and internationally. For large or specialist items, contact us and we'll help arrange the shipment.

US and international orders may be subject to import duties, taxes and customs processing fees when the package arrives. These are the responsibility of the receiver. We can't estimate these charges, so please check with your local customs office.

Shipping for skis, poles and other oversized items is calculated at checkout based on size, weight and destination, and free shipping doesn't apply. Packrafts ship for a $19.99 flat rate within Canada on orders over $1,000. If you're unsure, contact us before ordering.

Yes, in-store pickup is free at any of our locations. Please allow 5–7 days for stock to be transferred, and a team member will call you when it arrives.

• Orders are held for 30 days from the day of purchase.
• After 30 days, uncollected orders are cancelled and refunded.
• Please bring photo ID to collect your order.

When your order is fulfilled, we'll email you a tracking number so you can follow your package all the way to your door.

You have 30 days from the original purchase date.

• Unworn, other than trying it on.
• Hang tags and all original manufacturer packaging intact.
• Include a copy of your original receipt or order form.

• Sale items
• Safety equipment, including climbing gear (harnesses, helmets, ropes, slings, cams, nuts, carabiners) and paddle gear (packrafts, PFDs)
• Electronics (power banks, transceivers, GPS)
• Swimwear and underwear
• Special-order products we don't normally stock

1. Email us using the form below. Include photos of the item and its tags and tell us why you'd like to return it.
2. Once your return is approved, pack up the item.
3. Ship it to:
   ATTN: RETURNS, Mt. Waddington Outdoors, 5643 Vedder Rd., Chilliwack, BC V2R 3N5

We recommend a trackable service or shipping insurance, as we can't take responsibility for returns lost in transit.

Return shipping costs are the customer's responsibility.

We don't accept returns from the USA by post, so please be sure of your purchase before ordering.

Once your return arrives and passes inspection, we'll refund your original payment method. Refunds can take 5–10 business days to appear, depending on your bank. If we find damage on the returned item, we'll contact you.

Manufacturing defects are covered under each brand's own warranty. Coverage and length vary by brand.

Lots of brands handle warranties directly, but we're happy to support and advise. With some brands it's faster to go directly to the manufacturer, but if you'd rather not, or the brand requires claims to go through the retailer, we'll take care of it.

• Item name, size and colour
• A few photos of the issue
• A short description of what happened

We'll get back to you promptly with the next steps.

Our online booking is being reworked, so for now please call your nearest store or send us an email to book. You'll find store phone numbers in Get in Touch.

• Whistler – Lorimer Road: binding mounts, bootfitting and skin services
• Chilliwack – Sasquatch Alley: binding mounts, bootfitting, skin services and ski tuning and repair

We mount every binding we sell and carry jigs for many brands. Please call ahead to check we can mount your specific binding. Our technicians can also advise on remounts and more technical work, and we can source many spare parts, brakes and screws.

• New mount: $70
• Remount: $90
• Complex mount: $110
• Binding adjustment: $20
• Binding removal: $5

Mounting is 50% off when you buy the ski or the binding from us, and free when you buy both.

Brakes should match your ski's waist width. We can stretch ski brakes up to 6 mm in store, so a brake slightly narrower than your ski often still works. Ask us when you book your mount.

Yes, in Whistler and at Sasquatch Alley in Chilliwack. In Whistler, Chris brings more than 15 years of bootfitting experience and trains our whole team.

• Boot punch: $30
• Liner moulding: $40
• Trim-to-fit footbeds: $65
• Custom footbeds: $199
• Foam and liner modification (shims, padding and more): $100 per hour

We're happy to work on boots bought elsewhere at our standard shop rate.

For $65, added when you buy ski touring boots or insoles we've recommended, we'll cover all labour and materials needed to improve their fit for as long as you own them.

Ski tuning and repair is available at our Chilliwack – Sasquatch Alley store only.

• Wax and sharpen: $50
• New ski prep: $40
• Hot wax: $40
• Edge sharpen: $20
• P-Tex: $10 per inch
• Storage wax and tune: $30

Skin cuts are free with any skin purchase. Bring your own skins and we'll trim them to your ski.

• Skin cut: $20
• Tip and tail hardware install: $10
• Skin glue sheet (enough to reglue a pair): $30

We sell skin glue for regluing at home, or Pemberton local Eric Dejardins can reglue them for you.

We work on a first-come, first-served basis. If you have a deadline, let us know when you book and we'll advise on availability. Expect longer wait times during busy times of year.

Yes. If you're getting started with or upgrading your ski touring, packrafting or paragliding gear, contact us and we'll set up an appointment with one of our gear experts.

• Currently in stock at an authorized Canadian retailer, priced in CAD with taxes and shipping included.
• The same style, season, colour and size.
• Available to buy online, if you're ordering online.
• Our team must be able to verify the item and price.
• Regular-priced items only.

• Prices lowered by a sale, membership or pro-deal discount.
• Coupons and promo codes.
• Electronics.
• Shipping rates.
• Samples.
• Verbal agreements.

Yes. If you've bought from us and later find a lower price that meets the policy, let us know.

Send us a link to the lower price using the form below, or show the price to a team member in store. We need to verify it before we can match it.

5643 Vedder Rd, Chilliwack, BC V2R 3N5
604-846-1984
info@mtwaddingtons.com
Monday – Sunday 10:00–18:00

Get directions

101-9270 Sasquatch Alley, Chilliwack, BC V2P 0J6
604-402-9446
info@mtwaddingtons.com
Monday – Sunday 10:00–19:00

Get directions

113-4350 Lorimer Road, Whistler, BC V8E 1A5
604-972-0866
Info.whistler@mtwaddingtons.com
Monday – Sunday 09:00–19:00

Get directions